Refund policy

At Scene Box, all sales are final. We do not accept returns or exchanges.

Refunds may be approved in certain situations, including when an order is lost in transit, arrives damaged, arrives defective, or the wrong item is delivered.

If there is an issue with your order, please contact us within 30 days of delivery. We may request photos, videos, packaging images, or tracking information to verify the issue.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds will generally not be provided for change of mind, accidental purchases, incorrect addresses entered by the customer, dissatisfaction unrelated to a defect, or normal differences in appearance caused by lighting, screens, or product photography.

If an order is returned to sender because an incorrect or incomplete shipping address was provided, additional shipping charges may apply.